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Team Lead — Night Shift
Job details
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Full job description
Salary: PKR 85,000 - 120,000 / mo
Lead a night-shift team of 12 agents: monitor queue times, coach on call quality and report the shift summary each morning.
What we're looking for:
- 3+ years in a call centre, 1+ as a lead
- Comfortable with night shifts
- Good with quality scorecards
Key Responsibilities & Deliverables:
- Run the night shift
- Coach agents on calls
- Watch queue and response times
- Send the morning report
Skills & Tools:
Position: Team Lead — Night Shift
Work: On-site
Salary: PKR 85,000 - 120,000 / mo
Company: BOLAN SUPPORT SERVICES
Work Location: Quetta, Pakistan
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