Customer Support Representative
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Full job description
Salary: PKR 50,000 - 70,000 / mo
Vinsol is a Lahore-based digital solutions company that helps businesses grow online with smart marketing technology. Its Claim Management team is looking for a customer support representative to guide clients through the claims process after non-fault car accidents. The role suits someone who communicates clearly, stays organised, and enjoys helping people through a step-by-step process. You will work from the Lahore office on an evening shift, speaking with clients by phone and email and keeping their claim records up to date.
What we're looking for:
- Strong spoken and written English, with good telephone manner and professional email skills
- A Bachelor's degree, with at least one year of experience in a customer-facing role
- Organised, detail-focused, and able to manage several tasks at the same time
- A problem-solving mindset with a genuine customer-first approach
- Basic computer skills, including email, data entry, and Microsoft Office; based in Lahore
Key Responsibilities & Deliverables:
- Speak with clients on the phone and by email to gather the information and documents needed for their claims
- Keep clients updated on the progress of their claims and chase anything still outstanding
- Record claim details accurately and keep the internal systems up to date
- Handle several claims at once while staying professional and meeting follow-up deadlines
- Work with the wider Claim Management team to resolve queries and keep cases moving
Skills & Tools:
Position: Customer Support Representative
Work: On-site
Salary: PKR 50,000 - 70,000 / mo
Company: VINSOL
Work Location: Lahore, Pakistan
Apply by sending your CV + profile through Jobswala.
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