ISP Manager
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Full job description
Salary: PKR 70,000 - 100,000 / mo
Thunderfiber is hiring an ISP Manager to run internet service operations across its Wah Cantt coverage area. The role keeps broadband services reliable, coordinates the technical team and looks after the customer experience. It suits a hands-on operations professional who can organise teams, make quick decisions under pressure and balance network reliability with customer needs. The job is full time on a morning shift, with an incentive bonus on top of the monthly pay.
What we're looking for:
- A bachelor's degree in Telecommunications, Electrical or Electronics Engineering, Computer Networks, Information Technology or a related field; equivalent ISP experience may also be considered.
- At least 3 years of experience in ISP operations, including network performance, service availability and incident handling.
- A practical understanding of broadband service delivery and network monitoring concepts.
- Strong team coordination, problem-solving and communication skills, with a calm approach during service disruptions.
- A customer-focused attitude towards complaints, escalations and resolution timelines.
- Organised documentation habits and confidence preparing operational reports.
Key Responsibilities & Deliverables:
- Oversee day-to-day ISP operations, service availability and incident response.
- Coordinate network monitoring, troubleshooting, maintenance and escalation with technical staff and service partners.
- Track service performance and recurring faults, and drive corrective action.
- Manage team priorities, shift coverage and work assignments, and keep communication flowing during outages.
- Coordinate customer-impacting service updates and make sure complaints and escalations are resolved.
- Maintain operational records and reports on incidents, service quality and improvement actions.
Skills & Tools:
Position: ISP Manager
Work: On-site
Salary: PKR 70,000 - 100,000 / mo
Company: THUNDERFIBER
Work Location: Rawalpindi, Pakistan
Apply by sending your CV + profile through Jobswala.
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