Manager, Rider Performance & Compliance
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Full job description
Salary: PKR Negotiable
foodpanda Pakistan is looking for a Manager for Rider Performance and Compliance to lead how its rider fleet performs and follows the rules. The role covers fraud prevention, rider satisfaction and day-to-day operational quality across the country. It reports to the Regional Manager, Supply, and suits someone who is comfortable with data, field operations and working with several teams at once. This role is based in Lahore, with rider operations work across Islamabad, Karachi and Lahore.
What we're looking for:
- 3 to 4 years of experience in quality assurance, compliance or operations, ideally in logistics or field workforce management.
- Advanced Excel and SQL skills are required.
- Familiarity with fraud prevention methods and compliance processes.
- Good understanding of customer engagement and retention in the local market.
- Able to work across teams and manage operational projects.
- Analytical mindset with experience tracking and reporting performance metrics.
- Excellent communication and problem-solving skills.
Key Responsibilities & Deliverables:
- Lead rider compliance plans made for the Pakistan market.
- Set rules that cut fraud and bring down rider cancellation costs.
- Run programmes that lift rider satisfaction and keep riders engaged for longer.
- Build communication and loyalty plans that reduce rider churn.
- Find and fix process gaps to reduce rider incidents.
- Work with product and operations teams to bring in automation and better workflows.
- Track KPIs for rider quality, compliance and satisfaction and share clear reports.
- Coordinate with customer experience and vendor teams to smooth out rider-related processes.
Skills & Tools:
Position: Manager, Rider Performance & Compliance
Work: On-site
Salary: Market Competitive
Company: FOODPANDA
Work Location: Lahore, Pakistan
Apply by sending your CV + profile through Jobswala.
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