Stream Head Special Projects
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Salary: PKR Negotiable
Mobilink Microfinance Bank is looking for a Stream Head for Special Projects at its Head Office in Islamabad. The role sits in the Information Technology team and covers the bank's digital retail banking channels and its alternate delivery channels. The person will gather and document business and functional requirements for mobile and internet banking, digital onboarding, account opening and digital lending, as well as ATM, cash deposit machines, POS, QR payments, agent banking and payment gateways. Applicants need a degree in IT, Computer Science or Network Engineering and at least five years of business analysis experience in banking or financial services, including three years in digital banking and payment systems.
What we're looking for:
- Bachelor's or master's degree in Information Technology, Computer Science, Network Engineering or a related field
- Minimum 5 years of experience as a Business Analyst in banking or financial services
- At least 3 years of experience in digital banking, alternate delivery channels and payment systems
- Strong working knowledge of ATM and CDM operations, POS acquiring and issuing, agent banking, payment gateways and core banking integrations
- Hands-on skill with Agile and Scrum tools and process mapping software such as Jira, Confluence and Visio
- Good understanding of 1Link, Raast, eKYC and SBP digital channel compliance; CABA, ECBA or CCBA certification is a plus
Key Responsibilities & Deliverables:
- Gather, analyse and document business and functional requirements for digital banking and alternate delivery channels
- Prepare business requirement documents, functional specifications, Agile user stories, process flows, use cases and customer journey maps
- Map APIs and payment integrations linking digital front ends, middleware, the IRIS payment switch, 1Link rails and the T24 core banking system
- Work with UX and UI teams, technology teams, fintech partners, switch operators and vendors on channel integrations and upgrades
- Define transaction limits, fee and commission rules, OTP and two-factor security settings, biometric verification and dispute handling workflows
- Support user acceptance testing, system integration testing, defect triage and post-implementation checks
- Track channel availability, transaction trends, digital adoption and customer behaviour to spot improvement opportunities
- Make sure all channel work meets SBP rules, audit findings, eKYC guidance, data privacy standards and bank policy
Skills & Tools:
Position: Stream Head Special Projects
Work: On-site
Salary: Market Competitive
Company: MOBILINK MICROFINANCE BANK LIMITED
Work Location: Islamabad, Pakistan
Apply by sending your CV + profile through Jobswala.
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