Technical Support Engineer, Triage & Discovery Jobs - Alloy (Remote)
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Salary: PKR Negotiable
One of the latest jobs in Pakistan 2026 — Alloy is hiring a Technical Support Engineer (Triage & Discovery), a fully remote role open to applicants worldwide, including Pakistan. A great pick among remote jobs for Pakistanis with a customer-support and problem-solving mindset. Alloy provides an AI-powered identity verification and fraud-prevention platform trusted by banks and fintech companies. As a Technical Support Engineer on the Triage & Discovery team, you will be the first point of contact for client issues — diagnosing problems, reproducing errors, routing them to the right engineering teams, and keeping customers updated along the way. Compensation: annual base salary of $75,000–$95,000 USD (figures as advertised by the employer, in original currency), plus equity and benefits including medical, dental and vision insurance, unlimited PTO, a remote-work stipend, and home-office equipment. Location: fully remote — applicants from anywhere in the world, including Pakistan, are welcome. Please note this role works during MST time-zone hours. Last date to apply: November 30, 2026. The role was posted on October 31, 2026, so applications are time-sensitive.
What we're looking for:
- 1–3 years of experience in technical support, ideally at a SaaS or fintech company
- Strong troubleshooting skills and familiarity with APIs and web technologies
- Excellent written and verbal communication skills in English
- Customer-first mindset with a calm, professional approach to problem-solving
- Ability to work during MST time-zone hours in a remote setting
Key Responsibilities & Deliverables:
- Respond to and resolve technical support inquiries from Alloy's banking and fintech clients
- Triage incoming issues, reproduce errors, and route them to the appropriate engineering teams
- Investigate API, integration and platform issues using logs and diagnostic tools
- Communicate clearly with customers throughout the resolution process
- Document recurring issues and contribute to the internal knowledge base
Skills & Tools:
Position: Technical Support Engineer, Triage & Discovery Jobs - Alloy (Remote)
Work: Remote
Salary: Market Competitive
Company: ALLOY
Work Location: Remote (Pakistan), Pakistan
Apply by sending your CV + profile through Jobswala.
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